Household Move within the United States

What You Need to File a Claim

We are sorry you find it necessary to report a claim. To expedite the review, please ensure to follow the necessary steps below. This will enable us to speed up the process and bring this to resolution quickly. Thank you for your cooperation in this matter.

Steps Required upon Filing a Claim

• Attach photos and substantiation (receipts) of the damaged items - photos and receipts may expedite your claim and eliminate the need for a physical inspection
• Retain items for inspection including all packing materials - damaged items must be made available in the event of a physical inspection
• All claims must be filed within 9 months from the delivery date. Claims received after the 9-month claim filing deadline cannot be accepted. The 9-month claim filing deadline does not apply to government, military, certain national account contracts and intrastate (within the state) moves for Oregon. Regulations for Oregon intrastate moves require that any claim for loss, damage or delay must be submitted in writing by claimant and received by carrier within 3 months.
• Complete all unpacking and examine all items before submitting your claim
• To prevent delays, please complete all fields for each item:
  1. Provide Inventory numbers
  2. Describe the extent, location, and nature of damage
  3. Give a brief description of each item (make and model number/s if applicable)
  4. If the claimed item is missing, enter 'missing'
  5. If packed item, indicate who packed and whether or not there is carton damage
  6. Enter the amount you are claiming in the settlement field - without this amount the claim form will be considered incomplete
  7. Indicate the item's replacement cost for same or like kind item 8. Attach PHOTOS of the damaged items
• Please DO NOT discard items or have any items repaired -items that are not available in the event a physical inspection is required may not be considered
• Please ensure your transportation charges have been paid in full - the carrier cannot settle a claim until all charges have been paid

We are very sorry for any damage that may have occurred during your move.
To submit a claim, please enter the information below.

Enter Items for Your Claim

Add Claim Item*