(866) 513-3359 Request A Quote
Please note that your information is saved on our server as you enter it.
Step 1Instructions
Step 2Customer Information
Step 3Claim List
Step 4Review
Step 5Confirm & Submit

What You Need to File a Claim

We are sorry you find it necessary to report a claim. Please follow the necessary steps below.

Steps Required Upon Filing A Claim

  • All claims must be filed within 30 days from date of delivery.
  • Complete all unpacking and examine all items before submitting your claim.
  • Retain items for inspection including all packing materials - damaged items must be made available in the event of a physical inspection.
  • DO NOT discard, move or repair any items.
  • Please ensure your transportation charges have been paid in full.
  • Attach photos and substantiation (receipts) of the damaged items. If unable to upload, you may provide later.
  • Attach photos and substantiation (receipts) of the damaged items - photos and receipts may expedite your claim and eliminate the need for a physical inspection.
  • To prevent delays, please have the following information available:
    1. Inventory numbers
    2. Description of item (make and model number/s if applicable)
    3. Description of the damage— the extent, location, and nature, or indicate missing
    4. Packing damage— indicate who performed the packing and if there is carton damage
    5. Claim amount
Desktop Tablet Mobile