Household Move Within the United States

What You Need to File a Claim

We are sorry you find it necessary to report a claim. Please follow the necessary steps below.

Steps Required Upon Filing A Claim

• Interstate Deadline— Must file within 9 months from the date of delivery (not applicable to government & military).
• Intrastate Deadline in CA— Must file within 9 months from the date of delivery (not applicable to government & military).
• Intrastate Deadline in OR— Must file within 3 months from the date of delivery (not applicable to government & military).
• Complete all unpacking and examine all items before submitting your claim.
• Retain items for inspection including all packing materials.
• DO NOT discard, move or repair any items.
• Please ensure your transportation charges have been paid in full.
• Attach photos and substantiation (receipts) of the damaged items. If unable to upload, you may provide later.
• To prevent delays, please have the following information available:
  1. Inventory numbers
  2. Item Description (make and model number/s if applicable)
  3. Description of the damage— the extent, location, and nature, or indicate missing
  4. Packing damage— indicate who performed the packing and if there is carton damage
  5. Claim amount

We are very sorry for any damage that may have occurred during your move.
To submit a claim, please enter the information below.

Enter Items for Your Claim

Add Claim Item*